Privacy Policy
House of Golde Inc.
Effective Date: October 14, 2026
Last Updated: October 14, 2026
Website: https://houseofgolde.com
1. Introduction
At House of Golde Inc. ("House of Golde," "we," "us," or "our"), we respect your privacy and are committed to protecting the personal information entrusted to us.
House of Golde is a Canadian business operating from Ontario, providing strategic advisory, professional development, educational, creative, research, and related services through its brands, programs, and initiatives.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
Visit our website at houseofgolde.com.
Contact us or submit an inquiry.
Participate in our consulting, coaching, advisory, or professional development services.
Register for a workshop, course, event, or program.
Purchase or download digital products, publications, or educational resources.
Subscribe to our newsletters or communications.
Participate in surveys, interviews, research, or community initiatives.
Interact with us through social media or third-party platforms.
This Policy applies to House of Golde and its associated services and initiatives, including The Refining Suite®, Refining Her, The Refining Review, and other House of Golde offerings, where this Policy is expressly made applicable.
Separate agreements or privacy notices may apply to particular programs, research activities, or services.
Our handling of personal information is guided by applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable privacy laws.
2. Personal Information We Collect
We collect personal information that is reasonably necessary to operate our business, deliver our services, maintain professional relationships, and meet legal obligations.
Depending on your relationship with us, this information may include:
Contact and identification information
Your name, email address, telephone number, mailing address, business name, professional title, and other contact information.
Professional and business information
Information about your occupation, organization, professional goals, business activities, industry, professional experience, and areas of interest.
Client and program information
Information provided during applications, onboarding, consultations, assessments, surveys, workshops, and professional development programs.
This may include your goals, challenges, project requirements, professional development priorities, and information you voluntarily share during a client engagement.
Account and transaction information
Details about your purchases, subscriptions, invoices, payment status, program registrations, and access to digital products or services.
Payment transactions may be handled by independent third-party payment processors. We do not require or intend to store complete payment card information on our own systems.
Technical and website information
Information such as your IP address, browser type, device information, operating system, approximate location derived from technical data, referring websites, pages visited, and interactions with our website.
Communications and engagement information
Emails, messages, inquiries, feedback, testimonials, customer service correspondence, and other communications you choose to share with us.
Research and participation information
Information you voluntarily provide when participating in research, interviews, professional assessments, surveys, case studies, or community initiatives.
Media and content information
Photographs, audio recordings, video recordings, written statements, or other materials provided in connection with events, programs, testimonials, or content development.
Where required, we obtain separate authorization before using identifiable client or participant material publicly.
3. How We Collect Information
We may collect personal information:
Directly from you: When you complete forms, purchase services, participate in programs, communicate with our team, or voluntarily provide information.
Automatically through our website: Through cookies, analytics tools, server logs, and similar technologies.
Through service providers: When you interact with payment platforms, registration tools, scheduling systems, or other services used to operate our business.
Through professional and public sources: When relevant to legitimate professional communications, business development, research, or an existing professional relationship, subject to applicable law.
We limit the collection of personal information to information reasonably necessary for identified and appropriate purposes.
4. How We Use Personal Information
We may use your personal information to:
Provide consulting, advisory, coaching, training, research, and educational services.
Process purchases, payments, subscriptions, and registrations.
Communicate about appointments, services, programs, and projects.
Personalize the delivery of professional development and client services.
Manage contractual relationships and client accounts.
Provide technical assistance and customer support.
Improve our website, services, educational materials, and user experience.
Conduct internal research, service evaluation, and business analysis.
Deliver newsletters, updates, and promotional communications where permitted by law.
Protect the security and integrity of our business, platforms, and information.
Comply with legal, regulatory, accounting, and contractual obligations.
We will not use personal information for a materially different purpose without providing appropriate notice and obtaining consent where required.
5. Consent and Your Choices
We seek meaningful consent for the collection, use, and disclosure of personal information, as required by applicable law.
The form of consent may vary depending on the nature of the information, the purpose of collection, and the sensitivity of the information involved.
For example, submitting a consultation inquiry allows us to use the information reasonably necessary to respond to that inquiry. It does not automatically authorize unrelated marketing, public disclosure, or research participation.
You may withdraw consent for certain uses of your personal information by contacting us.
Withdrawal may be subject to legal or contractual restrictions and reasonable notice. It may also affect our ability to provide services that depend on the information concerned.
6. Sensitive and Confidential Information
Some House of Golde programs involve professional identity, leadership development, personal reflection, organizational challenges, and confidential business information.
During these engagements, clients may voluntarily disclose information of a sensitive or confidential nature.
We recognize that this information requires appropriate care.
Where sensitive personal information is necessary to deliver a service, we will explain its intended use and obtain express consent where required.
We encourage clients not to submit unnecessary sensitive information through general website forms, public comments, or unsecured communication channels.
House of Golde will not intentionally collect sensitive information that is unrelated to its services.
Client confidentiality obligations may also be addressed in separate consulting, coaching, participation, or service agreements.
7. Artificial Intelligence and Digital Tools
House of Golde may use artificial intelligence and other digital technologies to support research, administration, content development, operational efficiency, professional education, and service delivery.
These tools may assist with activities such as organizing information, generating working materials, analyzing non-sensitive data, and supporting business processes.
When personal information is processed using AI-enabled tools, we seek to apply appropriate privacy safeguards, data minimization, and human oversight.
We do not treat the use of our website or services as blanket consent to enter sensitive personal information into external AI systems.
Where AI processing involves identifiable or sensitive client information, we will assess the purpose, risks, and applicable consent requirements. Additional notice or authorization may be obtained where appropriate.
We do not authorize the unrestricted use of confidential client information to train publicly available AI models.
Where an AI-enabled service has separate terms or privacy practices, those terms may also apply to information processed by that provider.
8. Cookies, Analytics, and Tracking Technologies
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, improve performance, and measure the effectiveness of our communications.
These technologies may include:
Essential cookies: Support core website functions and security.
Analytics cookies: Help us understand website traffic and visitor interactions.
Functional cookies: Remember certain preferences and support website features.
Marketing technologies: Help measure marketing performance or support relevant advertising where implemented and permitted.
Third-party technologies may process technical identifiers and usage information.
Where required, we will obtain appropriate consent before placing or accessing non-essential tracking technologies.
You may be able to adjust cookie preferences through our website's consent controls, where available, or through your browser settings.
Disabling certain technologies may affect website functionality.
9. Email Communications and Marketing
We may communicate with you regarding services you request, purchases, subscriptions, program registrations, and matters relating to an existing business relationship.
We may also send newsletters, educational resources, professional opportunities, event invitations, and promotional communications when we have the consent or other legal authorization required to do so.
Our commercial electronic communications are intended to comply with Canada's Anti-Spam Legislation (CASL).
Where required, promotional messages will identify the sender, provide appropriate contact information, and include an unsubscribe mechanism.
You may unsubscribe from promotional emails at any time using the link provided in eligible messages or by contacting support@houseofgolde.com.
Unsubscribing from marketing does not necessarily prevent us from sending essential service, transaction, or account-related communications.
10. Sharing Information With Third Parties
We may disclose personal information to trusted service providers when reasonably necessary to operate our business or deliver requested services.
These providers may support:
Website hosting and maintenance.
Payment processing and financial administration.
Email delivery and customer relationship management.
Appointment scheduling and event registration.
Online learning and digital product delivery.
Cloud storage and business collaboration.
Analytics, technical security, and authorized AI-supported operations.
Professional legal, accounting, and administrative services.
We expect service providers handling information on our behalf to maintain appropriate confidentiality and security safeguards.
Third parties may maintain their own privacy policies where they independently determine how personal information is processed.
We may also disclose information when required or permitted by law, including in response to lawful legal processes or to protect legitimate legal rights.
We do not sell personal information to data brokers.
We do not disclose confidential client materials for unrelated commercial use without appropriate authorization.
11. International Data Processing
House of Golde may work with clients, collaborators, service providers, and organizations outside Canada.
Some third-party service providers may process or store personal information in countries other than Canada.
Where information is transferred internationally, it may be subject to the laws of the jurisdiction where it is processed, including lawful access requests by public authorities.
We take reasonable steps to evaluate service providers and seek appropriate safeguards for personal information under our control.
12. Data Security
We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information we handle.
These may include access restrictions, account authentication, secure service providers, confidentiality requirements, and internal information-handling practices.
Access to personal information is limited to authorized individuals and service providers who require the information for legitimate business purposes.
No website, electronic communication, or data storage system can be guaranteed completely secure.
We encourage users to exercise appropriate care when communicating sensitive information online.
Where a privacy or security breach occurs, we will assess the circumstances and meet applicable notification, reporting, and recordkeeping obligations.
13. Information Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet applicable legal or contractual obligations, resolve disputes, or maintain appropriate business records.
Retention periods may vary depending on the type of information and the service provided.
When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to legal requirements and technical limitations.
You may contact us to inquire about the retention or deletion of your personal information.
14. Research, Testimonials, and Public Content
House of Golde may develop educational publications, case studies, research materials, articles, and other professional content based on its work and observations.
Participation in identifiable research, recordings, testimonials, or publicly distributed case studies may require separate consent or authorization.
We will not assume that participation in a paid service automatically grants permission to publish identifiable personal information, confidential client discussions, or private program materials.
Where appropriate, information may be aggregated or de-identified for research, evaluation, educational, or publication purposes.
Separate research participation agreements, informed consent documents, and media releases may apply.
15. Your Privacy Rights
Subject to applicable law, you may request to:
Access personal information we hold about you.
Understand how your information is collected, used, or disclosed.
Correct inaccurate or incomplete personal information.
Withdraw consent to certain processing activities.
Request deletion of personal information where applicable.
Ask about our information retention and privacy practices.
Raise concerns about how your information has been handled.
Requests may be submitted to support@houseofgolde.com.
We may request reasonable verification of identity before fulfilling a request involving personal information.
We will respond within applicable legal time frames and explain any lawful limitations on a request.
If you believe your privacy concern has not been adequately addressed, you may have the right to contact the Office of the Privacy Commissioner of Canada or another applicable privacy regulator.
16. Third-Party Websites and Platforms
Our website may contain links to external websites, publications, social media platforms, payment providers, or other independent services.
These websites operate under their own terms and privacy policies.
House of Golde is not responsible for the privacy practices of independent third-party websites that we do not control.
We encourage visitors to review the privacy policies of external services before providing personal information.
17. Children's Privacy
Our general website, professional services, and commercial offerings are primarily intended for adults.
We do not knowingly collect personal information from children through our general website without appropriate authorization where required.
Certain educational or community initiatives may involve younger participants.
Where these activities require the collection of children's personal information, we will apply additional safeguards and obtain parent, guardian, or other legally appropriate consent where necessary.
Program-specific privacy notices and participation requirements may apply.
18. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business operations, services, technology, legal requirements, or information-handling practices.
When changes are made, we will update the date displayed at the beginning of this Policy.
Where a change requires additional notice or consent under applicable law, we will take appropriate steps before implementing the relevant processing activity.
We encourage visitors to review this Policy periodically.
19. Contact and Privacy Inquiries
For questions, concerns, access requests, corrections, or other matters relating to this Privacy Policy, please contact:
House of Golde Inc.
Privacy Officer
Email: support@houseofgolde.com
Website: https://houseofgolde.com
Jurisdiction: Ontario, Canada
Please use the subject line Privacy Inquiry when submitting a request.
We are committed to addressing privacy questions respectfully, transparently, and in accordance with applicable law.
© 2026 House of Golde Inc. All rights reserved.
This Privacy Policy describes House of Golde's intended privacy practices and should be read alongside any applicable service agreements, consent forms, research participation documents, and program-specific notices.